Privacy Policy

This Privacy Policy explains how Business name (legal entity) ("we", "us", "our") collects, uses, stores, and protects your personal information when you use our website, book services, download resources, join our email list, purchase a product, or access our membership or online course content.

We are committed to protecting your privacy and handling your data in a transparent and secure way.

1. Who We Are

Business name: Business name (legal entity)
Website: Website URL (e.g. https://example.com)
Email: Contact email for privacy enquiries
Business address: Business address (registered address)

If you have any questions about this policy or your personal data, you can contact us using the details above.

2. What Personal Data We Collect

Depending on how you interact with our website and services, we may collect the following types of personal information:

• Name
• Email address
• Phone number
• Billing details (payments are processed by third-party providers — we do not store full card details)
• Appointment and booking details
• Coaching enquiry details (such as goals, challenges, and background)
• Messages you send to us (via forms, email, SMS, or other channels)
• Account login information (if you create an account)
• Membership and course activity (if you access protected content)
• Technical data such as IP address, browser type, device information, and site usage

3. How We Collect Your Data

We may collect personal information when you:

• Fill out a form on our website
• Book a call, consultation, or appointment
• Download a free guide or resource
• Subscribe to our email list
• Purchase a product or service
• Create an account or log into a client portal
• Join a membership or access an online course
• Send us a message via email, SMS, social media, or other channels
• Browse the website (through cookies and similar technologies)

4. Why We Collect Your Data (Legal Basis / Compliance)

Privacy laws vary depending on where you live. We process your personal data only when we have a valid legal reason to do so, which may include:

• When you give us consent (such as opting in to marketing emails or SMS)
• When we need your data to deliver a service or product you requested
• When we have a legitimate business reason to operate and improve our services
• When we are required to comply with legal obligations

Jurisdiction / compliance region: Jurisdiction (country whose data laws apply, e.g. United Kingdom)

5. How We Use Your Personal Data

We use your personal data to:

• Respond to enquiries and messages
• Deliver coaching services and customer support
• Manage bookings, appointments, and reminders
• Send you resources you request (such as free guides)
• Send marketing communications (only when you have opted in)
• Provide access to memberships, online courses, or client portals
• Process payments and manage purchases
• Improve our website, content, and services
• Maintain security and prevent fraud or spam

6. Marketing Emails and SMS

If you opt in, we may send you marketing communications by email or SMS. These may include:

• Updates and announcements
• Educational content
• Offers for coaching, courses, or memberships

You can unsubscribe at any time:

• By clicking the unsubscribe link in any email
• By following the instructions in SMS messages
• By contacting us directly at Contact email for privacy enquiries

7. Client Portal, Memberships, and Online Courses

If we offer memberships, courses, or client portals, you may be able to create an account and log in. When you do, we may collect and store information such as:

• Your login details
• Your course progress and activity
• Your purchases and access permissions
• Messages or submissions you send through the platform

This information is used to provide and manage access to the content and services you have purchased or registered for.

8. Payments

If you purchase a product, course, membership, or service through our website, payments are processed through third-party payment providers such as:

• Primary payment provider (e.g. Stripe)
• Secondary payment provider (e.g. PayPal)

We do not store your full payment card details. The payment provider will process your payment information according to their own privacy policy.

9. Service Platform and CRM

We use software tools to help us operate our business and deliver services. This may include tools for:

• Storing contact details
• Managing enquiries and client records
• Booking and appointment scheduling
• Email and SMS communication
• Client portal access
• Memberships and online course delivery
• Automation and internal admin

Your data may be stored and processed within these systems for the purposes described in this Privacy Policy.

10. Cookies and Tracking

Our website may use cookies and similar technologies to improve your experience and understand how people use our website. Cookies may be used for:

• Basic website functionality
• Remembering preferences
• Security and fraud prevention
• Analytics (to understand website usage)
• Marketing (if enabled)

You can control cookies through your browser settings. Disabling cookies may affect how the site functions.

11. Website Analytics and Performance

We may collect information about how visitors use our website, such as:

• Pages visited
• Time spent on site
• Device and browser information
• Approximate location (city-level)
• Referral source (such as a link from another website)

This helps us understand what content is useful and improve the website.

12. Who We Share Your Data With

We do not sell your personal data. We may share your data with trusted service providers who help us operate our business, including:

• Website hosting providers
• CRM and marketing software providers
• Email and SMS delivery providers
• Payment processors
• Booking and scheduling providers
• Analytics providers
• Contractors or team members who support service delivery (only when necessary)

These providers only process your data on our instructions and for legitimate business purposes.

13. How Long We Keep Your Data

We keep your personal data only as long as necessary, depending on why it was collected. For example:

• Enquiry records may be kept for a reasonable period to manage follow-ups
• Client records may be kept for business, legal, and accounting purposes
• Marketing records are kept until you unsubscribe
• Purchase and invoice records may be kept for tax and compliance requirements

You can request deletion of your data where applicable.

14. Your Rights

Depending on your location, you may have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (where applicable)
• Object to certain processing
• Withdraw consent (for marketing at any time)
• Request restriction of processing
• Request a copy of your data in a portable format

To make a request, email us at Contact email for privacy enquiries.

15. Data Security

We take reasonable steps to protect your personal data using security measures such as:

• Secure platforms and access controls
• Password-protected systems
• Limited access to sensitive data
• Secure third-party providers

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

16. International Data Transfers

Some of the third-party services we use may store or process data outside your country or region. Where this happens, we take steps to ensure appropriate safeguards are in place, where required by applicable law.

17. Children's Privacy

Our services are not intended for children, and we do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

18. Links to Other Websites

Our website may contain links to other websites or embedded content (such as videos). We are not responsible for the privacy practices of third-party websites. Please review their privacy policies separately.

19. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page, with the updated date shown at the top.

20. Contact Us

If you have questions about this Privacy Policy or how we handle your data, contact us:

Business name (legal entity)
Email: Contact email for privacy enquiries
Website: Website URL (e.g. https://example.com)